shipping & returns.
It is our policy to make sure that every buyer of ArtByPrslla is completely happy with their artwork or product purchase. In an effort to always keep clients happy, please contact us immediately upon delivery, should any issue with your purchase arise.
If for some reason, you are not happy with your original painting, product, or print, you may return it to us at your cost within 7 days of shipment receipt for an exchange, store credit, or a full refund. Refer to each product category for further details.
All SALES ARE FINAL!
ART PRINTS
Since each Art Print is created to order, Any claims for misprinted/damaged/defective items must be submitted within 1 week after receiving the product. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. If the customer decides that the ordered print simply is the wrong size, it doesn't match their decor perfectly, or decides on a different piece of art, that is not the responsibility of ArtByPrslla. Your order was made with your intent to keep it and was custom printed for you. I will provide either a full store credit of the price of your print with the return of your print, (can be used for a future piece of art or an exchange), or you may choose a 50% refund of the purchase price. Both options require the print to be returned. Refunds/exchanges will be issued once the artwork is returned to the studio and is in the same condition as when it arrived.
ORIGINAL PAINTINGS
In the rare case that you receive an Original Painting that you are not happy with, you may send the Original Painting back for a full 100% refund within 7 days of receipt. Refunds will be issued upon receipt of the painting back to the studio in the same perfect condition it was left in. (As of this date of writing it is an honor that no one has EVER wanted to return an Original Painting of Priscilla’s.) Return shipping costs will be the responsibility of the buyer.
CUSTOM PAINTINGS
50% of the price of commissioned, CUSTOM paintings is considered a non-refundable fee for the artist’s time and material costs in creating a piece specific to clients’ personal requests. Images of completed, custom paintings can be emailed out for approval prior to shipping, however, due to the high artwork demand and time constraints, they will be sent only upon client request. Return shipping costs will be the responsibility of the buyer.
ArtByPrslla is not responsible for orders that have been lost or stolen once delivery has been verified and confirmed through shipping carrier tracking.